So I have placed my order- what happens now?
Once you place your order for all your sparkling goodies you will receive a notification to your inbox. Please make sure these details are up to date, otherwise you may miss out on this super important info!
We also receive a notification at DD HQ and from there we get to print, pick and package up your gorgeous bling! No orders are ever missed or forgotten about!
Please be mindful that all orders placed are FINAL and once placed cannot be cancelled or refunded
How are my Dented Diva goodies sent?
Here at Dented Diva we only use Australia post- we love supporting Aussie business! Remember- if you spend over $120- you will get your goods sent via express for FREE and you'll also get a FREE set of earrings!
We also only offer EXPRESS POST at the flat rate of $11 for domestic orders
Unfortunately we cannot offer FREE POSTAGE over $120 to our international customers
All of your gorgeous bits of Dented Diva bling are sent via Australia Post (within Australia). Once you have reached checkout, you will be given the option of choosing either Express Postage ($11.00), or International Shipping rates- which will vary upon destination. The price for postage includes the packaging of your beautiful Dented Diva earrings in our special post boxes which will be sure to bring you some sparkling joy when they arrive :)
During non- peak season, please allow 5-7 working days for your earrings to be boxed to perfection. However, during Christmas and Easter windows- your goodies may take a little longer. Please keep in mind we are a small family business and we do our best to get your sparkles out the door ASAP.
N.B- WE DO NOT OFFER LOCAL PICK UP
Wanting to combine orders?
Please send us an email to firstname.lastname@example.org with your order numbers and we will happily combine/refund postage as required :)
Unfortunately, Dented Diva will not be held responsible for any lost items, once handed over to Australia Post. It is your responsibility to check the tracking information on your Dented Diva bling over at the Australia Post website. If you have any questions in regard to the tracking of your parcel, please call Australia Post on 1800 101 318 or contact me via Instagram/email where I can lend a helping hand :)
Please keep in mind once your bling leaves our hands we are no longer responsible for the parcel. Australia post times will vary during the year but usually express will be overnight/next day and regular postage 3- 5 working days, possibly 7 for remote areas.
Sometimes, Australia Post will lose your Dented Diva bling. Yes, this happens! BUT, when it does, all you need to do is lodge a complaint using your tracking number online at the Australia Post website. Please also inform us here at Dented Diva as a complaint will be generated this end too. Never fear as 9/10 parcels reappear and ready to be worn in all their glory!
When can I expect to see my bling arriving?
Please allow 5-7 working days (excluding weekends and public holidays) for your order to be processed, packed and posted. Please keep in mind we are a small family run business and life is busy for us too. This will extend to 7-10 days during peak season.
We will not be held responsible for the time it takes Australia Post to deliver your package (2-20 days as per the Australia Post website via the standard service- regional areas may be longer). Also keep in mind that Express Postage DOES NOT speed up the processing/handling time. This is purely the service that is offered by Australia Post in regard to the actual postage of your item.
Again, keep an eye on the tracking information that is sent via email. This tracking number will allow you to see the delivery of your parcel. By fulfilling an order with Dented Diva you have acknowledge this information and have made a purchase based on the postage information given.
Depending on which country you are placing your order, yes we ship all over the globe, your postage fee will vary. This will be calculated on checkout for you.
If you wish to ensure your parcel please send us an email as email@example.com to arrange this
Currently due to COVID 19- overseas mail can take up to 90 days to arrive.
As of Jan 2021 we will no longer be shipping to the UK due to changes with VAT/Tax systems
Our Returns and Exchanges Policy
Change Of Mind
Unfortunately, Dented Diva does not accept refunds or exchanges on any product for change of mind purchases or for incorrect choices due to failure to read detailed product descriptions. We provide information needed to make an informed decision as to whether the product being sold is suited to your needs.
Please note, it is the buyer’s responsibility to make sure that the correct colour/size/length combination is chosen, within each product listing. We WILL NOT be held responsible for incorrect choices due to sizing/weight of earrings on arrival.
If you believe that in an unlikely event an item you have purchased is faulty please contact us on info@denteddiva
Your right to a refund of purchase price
You are entitled to a refund as per ACCC guidelines for items you purchase from Dented Diva if the item is:
- (a) faulty and the fault or defect was not pointed out to you before you purchased it or would not have been apparent to you when you inspected the goods before purchase; or
- (b) Not 'of merchantable quality', meaning that it is not of the quality that you reasonably expected when you purchased it, bearing in mind the way the item was described to you before your purchase and also the price of the item; or
- (c) Not fit for its purpose, meaning that the item does not do what you reasonably expected it would, and you return the item within a reasonable time after purchase and provide Dented Diva with proof of purchase, such as your original Dented Diva order number
If you do not return the item within a reasonable time eg 5 working days, you will not be entitled to a refund of the purchase price, but you will be entitled to exchange or gift card
If you are entitled to a refund but you would prefer to exchange the item for a Dented Diva gift card of equivalent value to the item, Dented Diva is happy to give you a gift card.
Please note items that have been worn cannot be returned
Items for return are to be sent at the customers expense and in the same condition as purchased
Damage In Transit
If earrings or headbands are damaged in transit- Dented Diva does not hold any responsibility as great care is taken to package your bling carefully with tissue paper, secure earring backs and plastic sleeves. A claim will be required to be submitted to Australia Post by yourself.
If by chance you happen to be missing an item please advise us within 24hrs- if contacted outside this time frame no compensation can be made due to high turn over of stock
Have An Issue With Your Order?
Sometimes products can get missed in the packing process or you may be sent the wrong item- yes we are human!(we package over 500 orders per month from our warehouse at home)- if you open your package and notice items missing or items incorrect- you MUST contact us within 24hrs. Failure to do so will result in you not being able to receive these items or a refund
Still have questions?
That's easy- flick us an email to firstname.lastname@example.org and we will do our best to help you