Shipping, Returns & FAQs
So I have placed my order- what happens now?
Once you place your order for all your sparkling goodies you will receive a notification to your inbox. Please make sure these details are up to date, otherwise you may miss out on this super important info!
We also receive a notification at DD HQ and from there we get to print, pick and package up your gorgeous bling! No orders are ever missed or forgotten about!
How are my Dented Diva goodies sent?
Here at Dented Diva we only use Australia post- we love supporting Aussie business! Remember- if you spend over $95- you will get your goods sent via express for FREE!!!!!!
We also only offer EXPRESS POST at the flat rate of $10 for domestic orders
All of your gorgeous bits of Dented Diva bling are sent via Australia Post (within Australia). Once you have reached checkout, you will be given the option of choosing either Express Postage ($10.00), or International Shipping rates- which will vary upon destination. The price for postage includes the packaging of your beautiful Dented Diva earrings in our special post boxes which will be sure to bring you some sparkling joy when they arrive :)
During non- peak season, please allow 5-7 working days for your earrings to be boxed to perfection. However, during Christmas and Easter windows- your goodies may take a little longer. Please keep in mind we are a small family business and we do our best to get your sparkles out the door ASAP.
WANT TO COMBINE ORDERS?
Please send us an email to firstname.lastname@example.org with your order numbers and we will happily combine/refund postage as required :)
Okay- so you have boxed my sparkling goodies- now what?!
Once your order has been added to our system you will receive an email us stating we have lodged your order. PLEASE ENSURE YOUR EMAILS ARE UP TO DATE! Once your goodies get scanned in at the local post office, you will receive another confirmation email, which will include your valuable tracking information (Australian customers only). Also make sure these emails do not end up in your JUNK folder- check them along with your SPAM folder too before contacting us if you can't find them.
Please ensure your contact details, including your email is correct and up to date.
PLEASE READ CAREFULLY:
Unfortunately, Dented Diva will not be held responsible for any lost items, once handed over to Australia Post. It is your responsibility to check the tracking information on your Dented Diva bling over at the Australia Post website. If you have any questions in regard to the tracking of your parcel, please call Australia Post on 1800 101 318 or contact me via Instagram/email where I can lend a helping hand :)
Um hello? Where is my parcel? Is it lost? Missing?
Please keep in mind once your bling leaves our hands we are no longer responsible for the parcel. Australia post times will vary during the year but usually express will be overnight/next day and regular postage 3- 5 working days, possibly 7 for remote areas.
Sometimes, Australia Post will lose your Dented Diva bling. Yes, this happens! BUT, when it does, all you need to do is lodge a complaint using your tracking number online at the Australia Post website. Please also inform us here at Dented Diva as a complaint will be generated this end too. Never fear as 9/10 parcels reappear and ready to be worn in all their glory!
When can I expect to see my bling arriving?
Please allow 5-7 working days (excluding weekends and public holidays) for your order to be processed, packed and posted. Please keep in mind we are a small family run business and life is busy for us too. This will extend to 7-10 days during peak season.
We will not be held responsible for the time it takes Australia Post to deliver your package (2-20 days as per the Australia Post website via the standard service- regional areas may be longer). Also keep in mind that Express Postage DOES NOT speed up the processing/handling time. This is purely the service that is offered by Australia Post in regard to the actual postage of your item.
Again, keep an eye on the tracking information that is sent via email. This tracking number will allow you to see the delivery of your parcel. By fulfilling an order with Dented Diva you have acknowledge this information and have made a purchase based on the postage information given.
Depending on which country you are placing your order, yes we ship all over the globe, your postage fee will vary. This will be calculated on checkout for you.
If you wish to ensure your parcel please send us an email as email@example.com to arrange this
Currently due to COVID 19- overseas mail can take up to 90 days to arrive.
As of Jan 2021 we will no longer be shipping to the UK due to changes with VAT/Tax systems
Returns & Exchange Policy
Unfortunately, Dented Diva does not accept refunds or exchanges for change of mind purchases or for incorrect choices due to failure to read detailed product descriptions. We provide information needed to make an informed decision as to whether the product being sold is suited to your needs. We cannot stress this enough!
Due to health and safety we cannot offer returns on our earrings so if you unsatisfied beyond doubt - we will do our best to offer a refund or store credit (conditions depending)
If earrings are damaged in transit- Dented Diva does not hold any responsibility as great care is taken to package your bling carefully. A claim will be required to be submitted to Australia Post by yourself.
Please note, it is the buyer’s responsibility to make sure that the correct colour/size/length combination is chosen, within each product listing. We WILL NOT be held responsible for incorrect choices due to sizing/weight of earrings on arrival.
If you have any questions in regard to any of our products, please email us prior to checking out and making payment. We are always more than happy to help our lovely customers! :)
Upon checkout, you are required to accept all information associated with making a sale at Dented Diva. It is YOUR decision as a customer to fulfill an order with Dented Diva.
If you have any further questions surrounding anything we have mentioned above, just flick us an email to firstname.lastname@example.org and we will be more than happy to help you out!